I did the system design and development, compiled requirements specifications gathered through work with users and a product champion. This system improved customer service by tracking customer requests so they would stop falling between the cracks, and lowered support costs by improving the efficiency of support.
My Calls page. Only the support calls assigned to the user appear in the list.
New Call page
Search Calls page. Users enter search criteria and choose the fields they want displayed in the results.
User-defined Report - created with Query Builder. Note that this report was saved by the user as a 'Private' report, so other users don't see this report.
Knowledge Base - create new article
Knowledge Base - search
Knowledge Base - search results
Administration Page - table administration. Add or change values in system tables.
Administration - Table Maintenance, brought up with "Modify Values..." button on table administration page.
Administration Page - User Setup. Add or change users.
Some of the features I want to point out: