PhysicianAccess.com is no longer in business. Some of their technology was sold to other companies so I can't show images of the systems I developed. Here are some descriptions.
PhysicianAccess had a defect tracking system, written in MS Access, that was not being used regularly because it ran too slow. They needed a system that could be integrated into other processes in the future - like a customer call tracking system - and that didn't have per-seat licensing fees. The system needed to provide flexible reporting too, and not store data in some inaccessible proprietary format.
The solution I built was a Web application with role-based security, availability both inside and outside the LAN, event logging, and user administration. Standard defect tracker features were created: email notification, unlimited attachments, search, and reporting.
This system was widely used by the team, improving product quality and increasing development efficiency.
Subsequent to the bug tracker success, there was a need to track and manage customer inquiries. This system provided technical support and marketing with a system designed to accomodate PhysicianAccess' practice management software. Integration with the bug tracker provided the means to escalate customer issues without re-entering data.